It is important that you carefully read and understand the refund policies in order to have full
knowledge of
the privileges and limitations governed by the eCom Partnerz Policies. We offer refunds only in
specified
conditions.
detailed as under: eCom Partnerz offers a 100% ROI guarantee within 6 months. In case the ROI is
not
recovered within 6 months, customer is eligible for a refund. However, it is not an unconditional
refund and
certain conditions still apply.
Refund Policy Violation:
At ecompartnerz.com, we prioritize the security of our customers' data and the integrity of our
brand. We
have stringent measures in place to protect online privacy and maintain a positive reputation. In
the
unfortunate event that a customer breaches our online privacy policy during an active contract, such
as by
posting fake reviews or defaming our brand's reputation on the internet, we reserve the right to
deny a
refund.
However, in such cases, we are committed to providing fair compensation for our services. If a
customer
experiences genuine concerns with our ecommerce services and is eligible for compensation, we will
assess the
situation promptly and offer an appropriate resolution, which may include:
Corrective Actions: We will take immediate steps to address the issue and resolve any
problems or shortcomings
in our services.
Additional Support: Our dedicated support team will provide personalized assistance to
address any concerns
and ensure a smoother experience going forward.
Service Enhancements: Based on customer feedback and needs, we continually strive to improve
our services, and
we will take these suggestions into account to enhance the overall customer experience.
Future Discounts: As a token of our appreciation for their continued trust and support,
customers may be
eligible for exclusive discounts or offers on future purchases of our services.
Store Credit: In certain cases, we may offer store credit that can be used towards other
services we offer,
providing flexibility and value to our customers.
Refund Policy will be void if:
The customer is irresponsive for more than 2 weeks without notice.
If the project is placed on hold upon customer request or in case the required documents (to
continue the
project) are not provided to the agency on time due to any delay, the refund will be considered
void.
Company’s policies, or policy, have been violated.
Reasons such as ‘change of mind’, ‘disagreement with a partner,
or other reasons that do not pertain to the service provided will not be subject to refund under any
circumstances.
We encourage customers to communicate any concerns they may have regarding our services, as we value
their
feedback and strive to maintain a strong relationship based on trust and transparency. Our customer
support
team is available to assist with any queries and work towards resolutions that uphold our commitment
to
excellence in e-commerce services.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, and
disclosure. We use industry-standard security measures, such as encryption, firewalls, and secure
server
facilities, to protect your personal information from unauthorized access or disclosure. However, no
method of
transmission over the Internet or method of electronic storage is 100% secure, and we cannot
guarantee
absolute security.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or
legal
obligations. We will post the updated Privacy Policy on our Website and indicate the date of the
most recent
revision
